policies

Thank you for considering our store for your purchase. We take pride in our products and want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a hassle-free return process.

Returns:

If for any reason you are not completely satisfied with your purchase, we offer a full refund, excluding shipping charges, within 15 days from the delivery date. All returns must be in their original packaging and in the same condition as when they were received. All original tags must be left on, and the items must be free of stains, tears, or any other damage to be eligible for a full refund.

All sales are final for jewelry, other accessories, swim, and items on sale. No returns or exchanges will be accepted for these items.

To initiate a return, please contact us at brookeeverlastingllc@gmail.com with your order number, reason for the return, and photos of the item(s) if applicable. We will provide you with further instructions on how to return your item(s) for a refund.

Refunds:

Once your returned item(s) are received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.

If you have any questions or concerns regarding our return policy, please contact us at brookeeverlastingllc@gmail.com. We are here to assist you and ensure that you have a positive shopping experience with us.